Policies

Disclaimer
The information on this website is not legal advice. It is presented as useful information for teams, clubs, leagues, counties and organisations involved in sport, and does not replace professional advice tailored to your organisation by a solicitor / attorney working on your behalf.

Pitch Hero Limited accepts no responsibility or liability for the accuracy of the information presented. Please seek your own legal advice.

What is the GDPR?
The General Data Protection Regulation intends to unify data protection for all individuals within the United Kingdom and European Union.

Why does it exist?
The aim of the GDPR is to protect all UK and EU citizens from privacy and data breaches in an increasingly data-driven world that is vastly different from the time in which the 1995 directive was established.

Does the GDPR apply to my organisation?
The GDPR applies to any organisation (not just businesses) who hold, use or share information relating to an individual. This includes organisations who monitor or track the behaviour of UK or EU individuals, store data on them or sell to individuals within the UK or EU. This means that most sports organisations who maintain a membership list or database need to comply but also that organisations who are based outside of the UK and EU who sell to or store data on UK or EU individuals also have to be compliant as well.

Which data is GDPR concerned with?
The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

This definition provides for a wide range of personal identifiers to constitute personal data, including name, identification number, location data or online identifier, reflecting changes in technology and the way organisations collect information about people.

What does my organisation need to do to become compliant?
Where you collect and/or share personal data relating to an individual, you need to provide them with certain information (including but not limited to) how you will use their data, if you will share their data and the individual’s rights in relation to their information (see our GDPR Toolkit for further information).
Store personal data exclusively in GDPR compliant systems such as Pitchero
Stop sending and storing PII via non GDPR compliant systems (unaudited spreadsheets, pieces of paper)
Where necessary, have processes in place to gain consent for the data you hold(see the consent form contained within our GDPR Toolkit)
Decide on appropriate retention policies for each type of data stored
Put in place appropriate organisational and technical measures to protect personal data
Where required, record your data processing activities and appoint a data protection officer
Undertake data protection impact assessments where necessary;
Have processes in place to respond to data subject requests in a timely manner
The above is not a definitive list of steps you should take. For further comprehensive information regarding the steps you should be taking to ensure compliance with GDPR, please see the ICO guidance: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

How can Pitchero help?
Provide you with a GDPR Toolkit to assist with GDPR compliance (see Resources below)
Ensure our system is compliant ahead of the May 25th deadline
Provide a facility for you to gain consent from users of your Pitchero website
Provide tools to help access data needed for subject requests
Improve data security
Clearly display who has access to data and provide tools to add or remove access where appropriate

Data security
Pitchero is committed to the secure storage of all user data, whether that be personal information or data important to your organisation.

The Pitchero production system runs exclusively in Amazon Web Services data centres. AWS maintains the highest standards of security compliance and certification. AWS Cloud Security information

Some of our third party software providers may transfer and process Personal Data outside of the United Kingdom and European Economic Area (“EEA”), adequate levels of protection approved by the relevant supervisory authorities are in place for the security of your personal data. You can see a list of our third party software providers on our Sub-Processor List.

Form submissions of personally identifiable information are transmitted over secure "https" connections only. This prevents the interception of data between your browser and the Pitchero system.

Terms of Service for Individuals
1. General
1.1 Pitch Hero Limited (company number 06361033) ("We", "Us", "Our", "Pitchero" except where it is clear from the context that references to “we”, “us” or “our” means both of us) offer a variety of services and products, including:
1.1.1 Our service package which provides a suite of digital services including a sports management platform, content management system, membership database and payment tools (“Pitchero”), as more particularly described on the Websites;
1.1.2 Our service package that enables you to track performance analysis from training and match play (“PitcheroGPS”), as more particularly described on the Websites; and
1.1.3 Our GPS tracker products (“Player Trackers”) and associated accessories, such as base layers/vests and charging cases (“Accessories”) We supply to you to use in connection with the PitcheroGPS service.
1.2 In this document when We refer to:
1.2.1 the “Service” We mean the Pitchero service and/or PitcheroGPS service you have subscribed to; and
1.2.2 the “Products” We mean the Player Trackers and/or Accessories you have purchased from Us.
1.3 This document (together with the documents referred to in it) tells you the terms of service and supply (“Terms”) which apply when you order Services and (where applicable) purchase any Products from Us using Our websites at www.pitchero.com, www.pitcherogps.com or any other website of Ours on which these Terms are posted (“Websites”) or Our mobile applications.
1.4 The Terms apply whether you are a guest or a registered user. By using Our Website or Services or ordering Products from Us, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms, please refrain from using the Website or ordering Services or Products from Us.
1.5 Each of these Terms apply to the supply of our Services and Products except where it is specified they only apply to the Pitchero service or the PitcheroGPS service (or, as the case may be, associated Products).
1.6 We reserve the right to update and change the Terms from time to time without notice or acceptance by you. To the fullest extent permitted by applicable law, your continued use of the Services and/or Products constitutes your acceptance of these changes and the updated Terms. If you object to any of the changes to these documents, you should stop using the Services and Products and cancel your account.
2. Description of service
2.1 "Account Holder” means the individual that registers for an account to use the relevant Service
2.2 The Pitchero service is web-based and allows Account Holders to create and update an online profile on the Website. Once registered with the Service, each Account Holder receives his or her own profile on which to post Content (as defined in clause 17.1).
2.3 The PitcheroGPS service is also web-based and allows Account Holders to record, upload and track Content such as volume and intensity metrics using Our Player Trackers and to view and analyse collected performance data on the Website and (where We make the ability to do so available to you) Our mobile applications.
2.4 Unless explicitly stated otherwise, any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to these Terms.
2.5 In order to use the Service, you must arrange for access to the Internet and provide all equipment necessary to make such connection. Our Service may include certain communications from Us, such as service announcements, administrative messages and, in the case of the Pitchero service, the Pitchero newsletter, which is considered part of Pitchero service membership, although you will be able to opt out of receiving them. You agree not to access the Service by any means other than through the interfaces that are provided by Pitchero for use in accessing the Service.
3. Registration
3.1 Users under 14 years of age may access the Services but cannot be an Account Holder or create a Pitchero ID and/or Pitchero GPS ID.
3.2 In order to use the Service, you must have a valid Pitchero ID or PitcheroGPS ID (as applicable to the relevant Service). To be an Account Holder, you must provide Pitchero with a valid email address and other information requested by Us ("Registration Data"). As an Account Holder, you will choose a password and, in the case of the Pitchero service, account designation for your website during the Service's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account.
3.3 You agree to immediately notify Us in writing of any unauthorised use of your password or account or any other breach of security and logout from your account at the end of each session. We will not be liable for any loss or damage arising from your failure to comply with this clause 3.3.
3.4 You agree to provide true, accurate, current and complete information about yourself as prompted by the Service's registration form, and you must maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We have the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any part thereof).
4. Orders
4.1 Please check your order carefully and correct any errors before you submit it to Us.
4.2 After you place your order, We will send you an acknowledgment email to let you know that We have received your order. This does not mean that your order has been accepted by Us. Your order is an offer to buy Services or Products from Us on these Terms.
4.3 Acceptance of your order by Us takes place when We send you an order confirmation email, at which point a legally binding contract is formed between you and Us on these Terms.
4.4 If We do not accept your order, We will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.
4.5 We sell and deliver Products to end-user customers only, and We reserve the right to refuse or cancel your order if we suspect you are purchasing Products for resale.
4.6 All orders are subject to availability.
4.7 We cannot guarantee that any Services or Products will be available at any given time. We also cannot guarantee that access to Services will be uninterrupted, error free or secure.
4.8 Descriptions of our Services and Products are set out on our Websites. Please read the descriptions carefully.
4.9 Any pictures and images provided on the Websites, including Product packaging, are for illustration purposes only. The Products ordered by you and their packaging may vary slightly from those pictures or images.
4.10 We cannot guarantee that the colours displayed on your device will match exactly the appearance of your Products. The colours of the Products displayed on our Website may vary depending on what device you are using and your settings.
5. Subscriptions, charges and payment
5.1 The charges for the Services and Products are shown on the Website you ordered them from and are inclusive of VAT however they exclude the cost of delivering the Products to you. For information on delivery options and costs, go to the delivery information pages on our Website. The cost of delivering the Products to you will also be notified to you by Us before you purchase the PitcheroGPS service package or individual Products (as the case may be).
5.2 We accept payment for Services and Products using most major credit cards and debit cards. You can also pay by Apple Pay, Google Pay and using such other payment methods We make available from time to time.
5.3 All payments are processed via 3rd party payment providers and We will not have access to your card and/or bank details at any time.
5.4 The charges for the Products and Services must be paid by you in advance in the manner notified by us to you.
5.5 You can subscribe to a Service for a month or a period of 12 months as made available by us on the Websites from time to time. Your subscription to the Services will automatically renew at the end of your current subscription period for a period equivalent to your current subscription unless terminated by you in a way these Terms allow. So for example, if you currently have: (a) a monthly subscription, each consecutive renewal period will also be a month; or (b) an annual subscription, each consecutive renewal period will be a period of 12 months.
5.6 Your subscription term to the PitcheroGPS service will start on the earlier of: (a) the date you first log into the PitcheroGPS app; or (b) provided you have received the Products, the date which is two months after we dispatch the Products that form part of your PitcheroGPS service package to you (i.e. auto-activation).
5.7 We will automatically take payment in advance of each subscription commencement/renewal (i.e. monthly or annually in advance depending on your subscription) and will continue to do so until you cancel the Service in the way these Terms allow. To avoid doubt, on termination of your PitcheroGPS service, the Player Tracker will stop being functional.
5.8 You can give Us notice to cancel the Pitchero service at any time after your subscription commences via your website control panel or by sending Us a cancellation request via email to support@pitchero.com, or in writing to Our postal address. Please include your contact details in case We have an issue with processing your request. You can give Us notice to cancel the PitcheroGPS service at any time after your subscription commences via the Service control panel made available by Us to you.
5.9 All cancellation requests by you for the PitcheroGPS service are subject to a 7 day notice period before the end of your current subscription term. For cancellations for the PitcheroGPS service via post, the notice period is effective from the date that We receive your request.
5.10 If We accidentally take payment after you have given us notice that you no longer wish to subscribe to the Service for an additional subscription term we will refund you for the additional payment made by you.
5.11 If We are unable to collect payment for any reason or you fail to pay the charges, We may suspend delivery of the Products and/or the features of the relevant Service until We receive payment in full and in cleared funds.
5.12 You may upgrade or downgrade a Services at any time by selecting the package you want and made available by Us on the Website from time to time. If you upgrade to a higher package, the higher package will be available to you as soon as you have paid the relevant charges. If you downgrade to a lower value package, you will be charged the lower amount when your next scheduled payment is due (i.e. typically your next subscription renewal). For the avoidance of doubt, you will not be issued a refund if you downgrade or cancel part way through a month (if paying monthly) or year (if paying annually).
5.13 We reserve the right to change the charges for the Services and Products, as well as the delivery charges, for future orders at any time. Subject to clause 14.1, We will provide you with a least 30 days’ notice of changes to your current Service charges. Those changes will apply in relation to the Pitchero service at the end of that notice period and in relation to the PitcheroGPS service on the next renewal of your subscription term following the expiry of that notice.
6. Cancellation and termination
6.1 If you cancel: (a) the Pitchero service, your cancellation will take effect immediately; or (b) the PitcheroGPS service, your cancellation will take effect at the end of your current subscription period. After your cancellation takes effect, you will no longer have access to your profile and all information contained therein may be deleted. We accept no liability for such deleted information or content. Please note where you cancel the relevant Service, you will not receive a refund in respect of your existing subscription term for which you have already paid the charges.
6.2 We may, in our sole discretion, terminate your subscription, password, and/or account, and remove and discard any Content within the Service (including, but not limited to your website if you are an Account Holder using the Pitchero service), for any reason, including and without limitation, the lack of use, or if We believe that you have violated or acted inconsistently the Terms. Any contracts, verbal or written, in conjunction with your deleted website related to the Pitchero service, will, at Our discretion, be terminated as well. We may also, in our sole discretion and at any time, discontinue providing the Service, or any part thereof, with or without notice.
6.3 You agree that any termination of your access to the Service under these Terms may be effected without prior notice. You acknowledge that We may also immediately deactivate or delete your website where you are using the Pitchero service and all related information and files. We reserve the right to bar any further access to such files or the Service.
6.4 To the fullest extent permitted by applicable law, We will not be liable to you or any third-party for any termination of your access to the Service by us.
6.5 We sell and deliver Products to end-user customers only, and We reserve the right to refuse or cancel your order if we suspect you are purchasing Products for resale.
7. Product delivery
This clause 7 will only apply if We are supplying Products to you.
7.1 Subject to you paying for the PitcheroGPS services package (which includes the Products) and/or individual Products ordered (as the case may be) in the manner provided by these Terms, We will deliver the relevant Products to you at the address specified in your order.
7.2 Please examine the Products as soon as reasonably possible after delivery and notify Us if any fault or damage as soon as reasonably possible.
7.3 Once the Products have been delivered to the address specified in Your order, risk in the Products will pass to you and the Products are classed as having been ‘delivered’. This means that you are responsible for the Products and We are not liable to you if the Products are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the Products are faulty or misdescribed. Ownership of the Products will pass to you once you have paid Us all outstanding amounts for the Products ordered by You.
7.4 We will provide you with an estimated Product delivery date during the order process, or in your order acknowledgement or order confirmation emails.
7.5 We will do all that We reasonably can to deliver your order within the delivery period or on the delivery date notified by Us to you. If your delivery is delayed, We will email you to let you know as soon as reasonably possible. However, to the fullest extent permitted by applicable law, We are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).
7.6 If no one is available at your delivery address to take delivery of the Products and they cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery or collect the Products from a local delivery depot. If a failed delivery occurs and you do not re-arrange delivery or collect the Products from the delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end our contract with you for the supply of the PitcheroGPS service package or supply of the individual Products (as the case may be).
8. Your acknowledgements and agreements
This clause 8 will only apply if We are supplying PitcheroGPS services and/or Products to you.
8.1 You acknowledge and accept that in order to utilise the Player Tracker and track performance analysis using the Player Tracker, you must have an active subscription to the PitcheroGPS service with Us. You may only connect to the PitcheroGPS service using: (a) our Player Tracker; (b) Our mobile applications and software; and (c) Our Websites. You may not connect to the PitcheroGPS service with any GPS tracker device that: (a) is not manufactured, distributed, or sold by Us (such as a counterfeit version of a Player Tracker); (b) otherwise intends to resemble or purports to be a Player Tracker; or (c) any unauthorised application or third-party connection. Any breach or attempted breach of this provision may result in the immediate termination of your subscription to the PitcheroGPS service.
8.2 Full use of the PitcheroGPS service is dependent upon your use of a computer with adequate software or a supported mobile device and Internet access. The maintenance and security of that equipment may influence the performance of the PitcheroGPS service and it is your responsibility to ensure the equipment’s functionality. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges.
8.3 To the fullest extent permitted by applicable law, We are not responsible for any health problems that may result from training programs or analysis you learn about through the use of the PitcheroGPS service and/or the Player Tracker. If you engage in any exercise program, you agree that you do so at your own risk and are voluntarily participating in these activities.
8.4 You acknowledge and agree prolonged contact with wearable devices may contribute to skin irritation or allergies in some users. You should stop using the Player Tracker if it causes you prolonged skin irritation.
9. Our mobile applications
9.1 To use or access any of Our mobile applications We make available to you as part of the Services, you will need a compatible device. We cannot guarantee Our mobile applications will be compatible with, or available on, your device.
9.2 We hereby grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use Our mobile applications made available by Us to you, solely in object code format and solely for your personal use for lawful purposes. With respect to any open source or third-party code that may be incorporated in Our mobile applications, such code is covered by the applicable open source or third-party license end-user licence agreement, if any, authorising use of such code
9.3 We may provide updates for Our mobile applications as and when We see fit. This may include upgrades, modifications, bug fixes, patches and other error corrections and/or new features (collectively, “Updates”). Certain portions of Our mobile applications may not properly operate if you do not install all Updates. You acknowledge and agree that the Service may not work properly if you do not allow such Updates.
9.4 If you download Our mobile applications from a third-party app store (the “App Provider”), you acknowledge and agree that:
9.4.1 the Terms are an agreement between us, and not with the App Provider. As between Us and the App Provider, We are solely responsible for Our mobile applications;
9.4.2 the App Provider has no obligation to provide any maintenance and support services with respect to Our mobile applications;
9.4.3 the App Provider is not responsible for addressing any claims you have relating to Our mobile applications or your possession and use of Our mobile applications;
9.4.4 if a third party claims Our mobile applications infringe another party’s intellectual property rights, as between the App Provider and Us, We will be responsible for the investigation, defence, settlement and discharge of any such claim to the extent required by these Terms;
9.4.5 the App Provider and its subsidiaries are third-party beneficiaries of these Terms as it relates to your licence to Our mobile applications. Upon your acceptance of these Terms, the App Provider will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your licence of Our mobile applications against you as a third-party beneficiary thereof; and
9.4.6 you must also comply with all applicable third-party terms of service when using Our mobile applications.
10. Your right to cancel
10.1 You have the right to change your mind and cancel your order as follows:
10.1.1 in respect of your order for the Pitchero service you have 14 days from the date of your order confirmation email to cancel your order;
10.1.2 in respect of your order for the PitcheroGPS service package you have 14 days from the delivery of your PlayerTracker provided as part of that package to you or someone nominated by you to cancel your order; and
10.1.3 in respect of a Product supplied independent of your Pitchero service package (such as an additional vest), you have 14 days from the delivery of the relevant Product to you or someone nominated by you to cancel your order.
10.2 To cancel your order, please log into your account or contact us using the information on our Websites. You can also use the cancellation form available below. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
MODEL CANCELLATION FORM
To Pitch Hero Limited, Sterling House Capitol Park East, Tingley, Wakefield, West Yorkshire, England, WF3 1DR:

I/We

Ordered on

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

11. Returning Products if you cancel your order
This clause 11 will only apply if We are supplying Products to you.
11.1 If you cancel an order for Products and you have already received your order, you must return the Products to Us within 14 days of telling Us that you want to cancel your order. The deadline is met if you send the Products back to us before the 14-day period has expired. Please include the return authorisation number with your return.
11.2 We strongly recommend that you get proof of postage. We may withhold the refund until we have received the Products back from you or until you have provided Us with evidence that you have sent the Products back (whichever is earlier).
11.3 Products must be returned to Us in a new and unused condition and in their original packaging. To avoid doubt, the returned order should also include all accessories, vests, manuals and chargers. You are responsible for the Products while they are in your possession. We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. Please note, if you remove or break a protective or hygiene seal attached to any of our vest Products the costs of vests shall not be refunded.
11.4 Unless the Products are faulty or misdescribed, you are responsible for the cost of returning the Products to Us.
11.5 Once returned, your PitcheroGPS service package associated with the Products provided as part of that package return will be cancelled. To avoid doubt, you will not be able to use the PitcheroGPS service associated with the Products provided as part of that package that were returned. However this does not apply for exchanges or replacements due to product faults. The return of individual Product orders outside of those provided as part of your current PitcheroGPS service package will not result in the cancellation of your current PitcheroGPS service package
12. Refunds if you cancel your order
12.1 If you exercise your right to cancel under clause 10, We will provide you with a refund as soon as possible.
12.2 If you cancel an order for Products and have already received your order, We will issue the refund no later than 14 days after the day We receive the Products back from you or, if earlier, you provide us with evidence that you have sent the Products back. Otherwise, We will issue the refund no later than 14 days after the day on which you told us that you want to cancel.
12.3 Your refund will be subject to the following deductions:
12.3.1 if you chose a delivery option that is more expensive than the cost of standard delivery, we will only refund the cost of standard delivery;
12.3.2 if you handled the Products in a way beyond what might reasonably be permitted in a shop and this resulted in a loss in value of the Products, we may make a deduction from the refund for such loss in value;
12.3.3 if your PitcheroGPS service package includes vests that have been customised for you (such as including player names or initials), we may make a deduction from the refund for the loss in our ability to resell those customised vests; and
12.3.4 if Services have been provided during the 14-day cancellation period at your request, we will make deductions from any refund due to you for the Services we provided up to the time that you told us that you want to cancel.
12.4 We will issue your refund to the same payment method you used when you placed your order.
13. Faulty Service and Products
13.1 Any Products We provide to you must be as described, fit for purpose and of satisfactory quality. Any Services that We provide to you must be provided with reasonable care and skill. We are under a legal duty to supply Products and Services that are in conformity with our contract with you. For more detailed information on your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
13.2 If there is a problem with any Services or Products you have purchased from Us, please contact Us as soon as reasonably possible.
13.3 Our Product promises in clause 13.1 applies only to the original purchaser of the Product. To the fullest extent permitted by applicable laws, Our Product promises in clause 13.1 do not apply to any: (a) Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Us; or (b) Products that are, or We reasonably believe to be, stolen. In addition, our Product promises in clause 13.1 do not apply to damage or defects caused by: (a) use with non-Pitchero products; (b) accident, abuse, misuse, mishandling, flood, fire or other external causes; (c) normal wear and tear or ageing of the Product; or (d) operating the Product (i) outside the permitted or intended uses described by Us, (ii) not in accordance with the users instructions provided by Us, or (iii) with improper voltage or power supply.
13.4 It is your responsibility to transfer any data stored or preserved on the Player Tracker to Our mobile application provided as part of the PitcheroGPS service. It is likely that such data on the Player Tracker will be lost or reformatted during any repair to the Player Tracker that we conduct, and We will not be responsible for any such loss.
14. Inaccuracies and typos on Our Websites and Services
14.1 Occasionally there may be information on Our Websites or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, delivery charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any Website is inaccurate at any time without prior notice (including after you have submitted any order).
15. Data and privacy
15.1 For the purposes of this clause 15, "Data Protection Legislation" means the General Data Protection Regulation, Regulation (EU) 2016/679 (including as it forms part of domestic law in the United Kingdom by virtue of section 3 of the European Union (Withdrawal) Act 2018 (including as further amended or modified by the laws of the United Kingdom or of a part of the United Kingdom from time to time)) (the “GDPR”), the Data Protection Act 2018, any laws which implement any such laws and any laws that replace, extend, re-enact, consolidate or amend any of the foregoing.
15.2 We process your personal data to enable you to make use of the various Services and Products We offer and ensure the security of your account. We may also use your data for marketing purposes and/or marketing and commercial use by third parties.
15.3 For a more detailed explanation of how your personal data is used, including disclosure to third parties, how We maintain security of your data and your rights in relation to the data We hold about you, please see our privacy policy.
15.4 When you upload or We receive any videos, photos or data onto Our Website, Services and/or mobile applications, you agree to grant us a licence in accordance with clause 20.2. We shall be free to use such videos/photos/data as reasonably required to provide the Services, as permitted by applicable law and as otherwise set out in these Terms. Where you upload videos, photos or data of third parties, you will be asked to confirm you have their consent to do so.
15.5 Where We act as data controller, We shall:
15.5.1 process personal data in accordance Our privacy policy and with the Data Protection Legislation; and
15.5.2 implement appropriate physical, technical and organisational measures designed to secure personal data against accidental loss and unauthorised access, use, alteration or disclosure.
15.6 Where We act as data controller, you shall:
15.6.1 ensure that adequate privacy notices have been provided to data subjects (as defined by Data Protection Legislation) (including your members and players) so they understand the circumstances in which their personal data will be shared with Us, and the purposes of the data sharing;
15.6.2 ensure that appropriate consent has been obtained from the data subject where required to allow their personal data to be used by Us and shared with third parties as set out in Our privacy policy; and
15.6.3 notify Us of: (a) any changes in, or revocation of, consent by a data subject to use or disclose personal data as collected and provided by you; and (b) any restrictions on the use of personal data to which you have agreed in accordance with the data subjects, in each case, to the extent that such limitations, changes or restrictions may affect Our uses or disclosures of personal data.
15.7 The parties shall not act as joint controllers for the purposes of Article 26 in the GDPR in relation to any processing of personal data under these Terms.
15.8 Where We act as data processor, We will process personal data in accordance with these Terms and as further set out in the data processing instructions appended to these Terms or as otherwise agreed between the parties in writing (“Instructions”). You will ensure that: (a) all Instructions that you provide to Us in respect of personal data shall at all times be in accordance with Data Protection Legislation; (b) fair processing and all other appropriate notices have been provided to data subjects (and all necessary consents from Data Subjects obtained and at all times maintained) to the extent required by all Data Protection Legislation in connection with all processing activities that may be undertaken by Us or our Sub-Processors; (c) all personal data provided to us is accurate and up to date. Each party shall comply with the obligations that apply to it under the Data Protection Legislation.
15.9 Where We act as data processor:
15.9.1 Security: We shall implement appropriate physical, technical and organisational measures designed to secure personal data against accidental loss and unauthorised access, use, alteration or disclosure.
15.9.2 Sub-processing and personnel: We shall:
15.9.2.1 have your general authorisation for the engagement of any third party sub-processors (“Sub-Processors”) from time to time. As at the date these Terms were published, we engage the Sub-Processors listed on Our Website at https://www.pitchero.com/sub-processors (the “Sub-Processor List”). We shall update the Sub-Processor List whenever We intend to make any changes concerning the addition or replacement of a Sub-Processor or any changes to the processing they will undertake. You shall be responsible for monitoring the Sub-Processor List and any changes made to that Sub-Processor List by Us at all times. If You wish to object (which You shall only do so on reasonable grounds) to the appointment of any Sub-Processor or to any change to any processing undertaken by any Sub-Processor, you will notify Us in writing to support@pitchero.com within 2 days of the relevant change being published by Us on Our Website at https://www.pitchero.com/sub-processors (the “Objection Period”). We shall be permitted to engage such new or replacement Sub-Processor(s) following the end of the Objection Period if you do not object prior to the end of the Objection Period in the manner required by this clause;
15.9.2.2 prior to the relevant Sub-Processor carrying out any processing activities in respect of the personal data, appoint each Sub-Processor under a written contract containing materially the same obligations as under these Terms (including those relating to sufficient guarantees to implement appropriate technical and organisational measures) that is enforceable by Us and ensure each such Sub-Processor complies with all such obligations;
15.9.2.3 remain fully liable to you under these Terms for all the acts and omissions of each Sub-Processor as if they were Our own; and
15.9.2.4 ensure that all persons authorised by Us or any Sub-Processor to process personal data are subject to a binding written contractual obligation to keep the personal data confidential.
15.9.3 Assistance: We shall:
15.9.3.1 provide reasonable assistance to you in ensuring compliance with your obligations under applicable Data Protection Legislation) taking into account the nature of the processing and the information available to Us with respect to: (a) security of processing; (b) data protection impact assessments; (c) notifications to applicable supervisory authorities regarding high risk processing; and (d) notification to applicable supervisory authorities in response to any personal data breach; and
15.9.3.2 taking into account the nature of the processing, assist you (by appropriate technical and organisational measures), insofar as this is possible, for the fulfilment of your obligations to respond to requests for exercising the rights of any data subject under applicable Data Protection Legislation) in respect of any personal data
15.9.4 International Transfers: We shall not process and/or transfer any personal data from one country to any other country unless We have taken such measures as are necessary to ensure that the transfer is in compliance with the Data Protection Legislation. Such measures may include (without limitation) transferring the personal data to a recipient in a country that a relevant supervisory authority has decided provides adequate protection for personal data, to a recipient that has achieved binding corporate rules authorisation in accordance with Data Protection Legislation, or to a recipient that has executed standard contractual clauses adopted or approved by the relevant supervisory authority.
15.9.5 Audits and processing: We shall, in accordance with Data Protection Legislation, make available to you such reasonable information that is in Our possession or control as is necessary to demonstrate Our compliance with Our obligations under this clause 15.9 and to demonstrate compliance with the obligations on each party imposed by Article 28 of the GDPR (and under any equivalent Data Protection Legislation equivalent to that Article 28 of the GDPR), and allow for and contribute to audits, including inspections, by you (or another auditor mandated by you) for this purpose (subject to a maximum of one audit request in any 12 month period under this clause 15.9.5).
15.9.6 Deletion/return and survival: on the end of the provision of the Service relating to the processing of personal data, at your cost and at your option, We shall either return all of the personal data to you or securely dispose of it (and thereafter promptly delete all existing copies of it) except to the extent that any applicable law requires Us to store such personal data. This clause shall survive termination of the Service.
15.9.7 Liability: you acknowledge that We rely on you for direction as to the extent to which We are entitled to use and process the personal data. Consequently, We will only be liable for any claim brought by a data subject in relation to personal data arising from:
15.9.7.1 any failure by Us to comply with Our obligations under this clause 15.9; or
15.9.7.2 Us having acted in violation or contrary to Instructions provided by you under these Terms or the relevant regulator.
16. Ownership of your account and security
16.1 You are responsible for maintaining the security of your account and profile, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the Website, the Services and Our mobile applications. You agree to notify Us immediately in writing of any unauthorised use of the account or any other breaches of security. We will not be liable for any loss or damage from your failure to comply with this clause 16. Under no circumstances will We be liable, in any way, for any acts or omissions by an Account Holder or a guest.
17. Content and content rules and obligations
17.1 You understand that all information, data, text, software, music, sound, photographs, graphics, video, messages, goods, products, services or other materials (“Content”) are the sole responsibility of the person from which such Content originated. You are entirely responsible for all Content that you upload, post, transmit or otherwise make available via the Service. We do not control the Content posted or uploaded via the Service and, as such, do not guarantee the accuracy, integrity or quality of such Content.
17.2 You understand that by using the Service, you may be exposed to Content that is offensive, indecent or objectionable. Under no circumstances will We be liable in any way for any Content, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, transmitted or otherwise made available via the Service.
17.3 We do not pre-screen Content, but We and Our designees shall have the right (but not the obligation) in Our sole discretion to refuse, move or delete any Content that is available via the Service. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. You acknowledge that you may not rely on any Content created or submitted by Us.
17.4 We may preserve Content and may also disclose Content if required to do so by law or if We believe, in the good faith, that such preservation or disclosure is reasonably necessary to:
17.4.1 comply with legal process;
17.4.2 enforce these Terms;
17.4.3 respond to claims that any Content violates the rights of any third party; or
17.4.4 protect the rights, property, or personal safety of Pitchero, its users and/or the public
17.5 You understand that the technical processing and transmission of the Service, including your Content, may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.
17.6 Should Content be found or reported to be in violation with, but not limited to, the following terms, it will be in Pitchero’s sole discretion as to what action should be taken.
17.7 You agree that you will not:
17.7.1 upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another’s privacy (including the disclosing of any address, email, phone number, or any other contact information without the written consent of the person to which such information relates), hateful, or racially, ethnically or otherwise objectionable;
17.7.2 impersonate any person or entity, including, but not limited to, a Pitchero official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
17.7.3 forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Service;
17.7.4 upload, post or otherwise transmit any Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements)
17.7.5 upload, post or otherwise transmit any Content that infringes any patent, trademark, trade secret, copyright, rights of privacy or publicity, or other proprietary rights of any party;
17.7.6 upload any Content or allow any Content to be uploaded unless you have the right to do so and to grant a licence in accordance with clause 20.2;
17.7.7 upload, post, or transmit unsolicited commercial email or “spam”. This includes unethical marketing, advertising, or any other practice that is in any way connected with “spam”, such as (a) sending mass email to recipients who haven’t requested email from you or with a fake return address, (b) promoting a site with inappropriate links, titles, descriptions, or (c) promoting your site by posting multiple submissions in public forums that are identical;
17.7.8 upload, post or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; and
17.7.9 interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service.
18. Viruses, hacking and other offences
18.1 You must not misuse Our Websites, Services or mobile applications by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Websites, Services or mobile applications, the server on which Our Websites, Services or mobile applications are stored or any server, computer or database connected to Our Websites, Services or mobile application. You must not attack Our Websites, Services or mobile applications via a denial-of-service attack or a distributed denial-of service attack.
18.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Our Services will cease immediately.
18.3 To the fullest extent permitted by law, We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, mobile devices, data or other proprietary material due to your use of Our Websites, Services or mobile applications or to your downloading of any material posted on them, or on any website linked to them.
19. Additional software
19.1 If you elect to download or access any or third party Content or additional software that may be made available by Us in connection with the Service, you understand that you may have to agree to additional terms and conditions before you use such software or third party Content.
19.2 You also agree that the use of any third party software or Content obtained through the Service does not transfer to you any rights, title or interest in or to the software or such Content, and that you will not use any Content made available to you through the software or the Service except as expressly authorised under that third party provider's terms of service or licence. For greater certainty, by downloading software or Content made available through the Service, you are deemed to agree to the terms of service or licence agreement posted on the Service, the terms of which are incorporated by reference herein for the benefit of such third party providers. If you do not agree to the terms of service or licence agreement, do not download the software or Content.
20. Intellectual property rights
20.1 We are the owner or the licensee of all intellectual property rights in the Services, the Products, Our Websites and applications, and in the material published on them and any necessary software used in connection with the Services and Products ("Software”). These works are protected by copyright laws and treaties around the world. All such rights are reserved. Except as expressly authorised by Us or advertisers, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service, the Websites or the Software, in whole or in part.
20.2 Subject to clause 15.4, We do not claim ownership of the Content you place on your website or otherwise upload to the Services. By submitting Content to Pitchero, you grant Us a world-wide, royalty-free and non-exclusive perpetual licence to reproduce, modify, adapt, distribute, sub-licence and publish the Content to the fullest extent permitted by applicable law (including as necessary to provide the Services). This includes using and providing that Content in aggregated and anonymised form to third parties for research and development purposes.
21. Third parties and advertisers
21.1 The Service may include advertisements, which are necessary for Us to provide the Service. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. We will not be liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Service.
21.2 The Service may provide, or third parties may provide, links to other websites or resources. We have no control over such websites and resources and We are not responsible for the availability of such external sites or resources.
21.3 We do not endorse and are not liable for any Content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Pitchero shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such website or resource.
22. Indemnity
22.1 To the fullest extent permitted by applicable law, you agree to indemnify Us, and Our subsidiaries, affiliates, officers, directors, agents, co-branders or other partners, from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your Content, your use of the Service, your guests activities, your connection to the Service, your violation of these Terms, whether you are a registered user or not. You are solely responsible for your actions when using the Service, including, but not limited to, costs incurred for Internet access
22.2 Nothing on Our Websites, Services or mobile applications constitute advice, nor does the transmission, downloading or sending of any information or material create any contractual relationship.
23. Resale of service
23.1 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without Our express written permission.
24. General practices regarding use and storage
24.1 You acknowledge that Pitchero may establish general practices and limits concerning use of the Service and may modify such practices and limits from time to time without notice to you.
25. Disclaimer
25.1 You expressly understand and agree that your use of the Service is at your sole risk. To fullest extent permitted by applicable law and except as set out in the Terms, the Service is provided on an "as is" and "as available" basis and We expressly disclaim all warranties of any kind, whether express or implied.
25.2 We will make reasonable efforts to maintain the Service, however, We are not responsible for any damage, loss of data, customer information or vendor data, revenue, or other harm to business arising out of delays, mis-delivery or non-delivery of information, restriction or loss of access, bugs or other errors, unauthorised use due to your sharing of access to the service, or other interaction with the service. You are responsible for maintaining and backing-up your data and information that may reside on the Service.
25.3 We shall use reasonable endeavours to ensure that our website based Services are available to you in the manner specified in these Terms for 99.9% of the time excluding circumstances where the Service is not available due to scheduled or emergency maintenance.
25.4 To the fullest extent permitted by applicable law, we do not warrant that:
25.4.1 the Service will meet your specific requirements;
25.4.2 the Service will be uninterrupted, timely, secure, or error-free;
25.4.3 the results that may be obtained from the use of the Service will be accurate or reliable;
25.4.4 the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations; or
25.4.5 any errors in the Software will be corrected.
25.5 To the fullest extent permitted by applicable law, any material downloaded or otherwise obtained through the use of the Service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or mobile device or loss of data that results from the download of any such material.
25.6 No advice or information, whether oral or written, obtained through or from the Service shall create any warranty not expressly stated in these Terms.
26. Our responsibility to you
26.1 If We breach these Terms or are negligent, We are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ We mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and We both knew that it might reasonably occur, as a result of something we did (or failed to do).
26.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
26.3 Nothing in these Terms excludes or limits our liability for any death or personal injury caused by Our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow Us to exclude or limit.
27. General
27.1 Failure by Us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
27.2 These Terms constitute the entire agreement between you and Us and govern your use of the Service and (where applicable) supply of Products by Us, superseding any prior agreements.
27.3 If a court says that part of these Terms are not enforceable in law the rest of the Terms shall still be enforceable.
27.4 The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to Our Websites, use of Our Services and/or supply of Products by Us although each of us retain the right to bring proceedings against the other for breach of these Terms in your country of residence.
27.5 These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales, although if you are resident elsewhere you will retain the benefit of any mandatory protection given to you by the laws of that country.
28. Contact us
28.1 If you have any questions, comments or concerns regarding these Terms please contact us at support@pitchero.com or write to us at our registered office address Pitch Hero Limited, Sterling House, Capitol Park East, Tingley, Leeds, West Yorkshire, WF3 1DR.
28.2 Please report any violations of these Terms to support@pitchero.com.
Last updated: February 2023

Terms of Service for Clubs
1. General
1.1 Pitch Hero Limited (company number 06361033) ("We", "Us", "Our", "Pitchero" except where it is clear from the context that references to “we”, “us” or “our” means both of us) offer a variety of services and products, including:
1.1.1 Our service package which provides a suite of digital services including a sports management platform, content management system, membership database and payment tools (“Pitchero”), as more particularly described on the Websites;
1.1.2 Our service package that enables You track individual and team performance analysis from training and match play (“PitcheroGPS”), as more particularly described on the Websites; and
1.1.3 Our player GPS tracker products (“Player Trackers”) and associated accessories, such as base layers/vests and charging cases (“Accessories”) We supply to You to use in connection with the PitcheroGPS service.
1.2 In this document when We refer to:
1.2.1 the “Service” We mean the Pitchero service and/or PitcheroGPS service You have subscribed to; and
1.2.2 the “Products” We mean the Player Trackers and/or Accessories You have purchased from Us.
1.3 This document (together with the documents referred to in it) tells You the terms of service and supply (“Club Terms”) that apply to any club/league/county/team entity (“Club”) when You order Services and (where applicable) purchase any Products from Us using Our websites at www.pitchero.com, www.pitcherogps.com or any other website of Ours on which these Club Terms are posted (“Websites”) or Our mobile applications.
1.4 The Club Terms constitute the terms between Pitchero and the Club. Each of these Club Terms apply to the supply of our Services and Products except where it is specified they only apply to the Pitchero service or the PitcheroGPS service (or, as the case may be, associated Products).
1.5 The individual who orders the Services from Us and creates the Club Account and (where applicable) purchases Products from us on behalf of the Club (“Webmaster” “You” “Your”) undertake that You have the necessary authority to enter into the Club Terms on behalf of the Club. Both You and any other person to whom You give administrative access to and/or control of the Club Account (“Officials”) must ensure adherence to the Club Terms on behalf of the Club.
1.6 By ordering Services and (where applicable) Products from Us, You indicate that You accept these Club Terms and that You agree to abide by them. If You do not agree to these Club Terms, please refrain from ordering Services and Products from Us. We reserve the right to update and change the Club Terms from time to time. To the fullest extent permitted by applicable law, Your continued use of the Services and/or purchase of Products following any change will constitute Your acceptance of such changes. These Club Terms are additional to the terms You agreed to when signing up to Our Websites. If there is any conflict between those terms and these Club Terms, these Club Terms shall prevail.
2. Orders and Creation of a club account
2.1 Please check Your order carefully and correct any errors before You submit it to Us.
2.2 After You place Your order, We will send You an acknowledgment email to let You know that We have received Your order. This does not mean that Your order has been accepted by Us. Your order is an offer to buy Services or Products from Us on these Club Terms.
2.3 Acceptance of Your order by Us takes place when We send You an order confirmation email, at which point a legally binding contract is formed between You and Us on these Terms.
2.4 If We do not accept Your order, We will email You using the details You provided when You placed Your order. We have the right to reject any order for any reason.
2.5 All orders are subject to availability.
2.6 We cannot guarantee that any Services or Products will be available at any given time. We also cannot guarantee that access to Services will be uninterrupted, error free or secure.
2.7 Descriptions of our Services and Products are set out on our Websites. Please read the descriptions carefully.
2.8 Any pictures and images provided on the Websites, including Product packaging, are for illustration purposes only. The Products ordered by You and their packaging may vary slightly from those pictures or images.
2.9 To create a Club Account You must have a valid Pitchero ID or PitcheroGPS ID (as applicable to the relevant Service) and be aged 18 or over. As Webmaster, You are responsible for the operation and administration of the Club Account.
2.10 You agree to immediately notify Us in writing of any unauthorised use of the Club Account or any other breach of security and logout from Your Club Account at the end of each session. We will not be liable for any loss or damage arising from Your failure to comply with this clause 2.10.
2.11 You agree to provide true, accurate, current and complete information about yourself and the Club (“Registration Data”) as prompted by the Club Account registration form, and You must maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If You provide any information that is untrue, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We have the right to suspend or terminate Your individual account and/or the Club Account and refuse any and all current or future use of the Service (or any part thereof).
3. Subscriptions, charges and payment
3.1 The charges for the Services and Products are shown on the Website You ordered them from and are inclusive of VAT however they exclude the cost of delivering the Products to you. For information on delivery options and costs, go to the delivery information pages on our Website. The cost of delivering the Products to You will also be notified to You by Us before You purchase the PitcheroGPS service package or individual Products (as the case may be).
3.2 We accept payment for Services and Products using most major credit cards and debit cards. You/the Club can also pay: (a) by Apple Pay and Google Pay; (b) for the Pitchero service by: (i) setting up a monthly direct debit (preferred method); and (ii) cheque; and (c) for the Pitchero service or PitcheroGPS service by electronic bank transfer. Please note that payment by cheque or bank transfer will incur a £30 administration charge. If You/the Club want to pay by bank transfer Our bank details are available upon request. Cheques should be made payable to Pitch Hero Ltd and posted to Pitchero, Sterling House, Capitol Park East, Tingley, Leeds, West Yorkshire, WF3 1DR for the attention of Pitchero Support Team.
3.3 All payments (except cheques) are processed via 3rd party payment providers and We will not have access to Your card and/or bank details at any time.
3.4 The charges for the Products and Services must be paid by You in advance in the manner notified by Us to You. During promotional periods We may request and You shall pay (to the fullest extent permitted by applicable law) a non-refundable deposit for supply of the PitcheroGPS service and Products and the balance shall be paid by You before we ship the Products to You and give You access to the PitcheroGPS service for Your subscription term.
3.5 You can subscribe to the Pitchero service for a month or a period of 12 months. Your subscription to the Pitchero service will automatically renew at the end of Your current subscription period for a period equivalent to Your current subscription unless terminated by You in a way these Club Terms allow. So for example, if You currently have: (a) a monthly subscription to the Pitchero service, each consecutive renewal period will also be a month; or (b) an annual subscription to the Pitchero service, each consecutive renewal period will be a period of 12 months.
3.6 You can subscribe to the PitcheroGPS service for periods of 12 months only. Your subscription to the PitcheroGPS service will automatically renew at the end of Your current subscription period for consecutive periods of 12 months unless terminated by You in a way these Club Terms allow. Your subscription to the PitcheroGPS service will start on the date we dispatch the Player Trackers provided as part of your PitcheroGPS service package to you.
3.7 If You pay online by credit card, direct debit or other electronic payment We will automatically take payment in advance of each subscription renewal (i.e. monthly or yearly in advance depending on the Service and Your subscription) and will continue to do so until You cancel the Service in a way that these Club Terms allow.
3.8 You can give Us notice to cancel the Pitchero service at any time after Your subscription commences via Your website control panel. You can also send us a cancellation request via email to support@pitchero.com, or in writing to our postal address. Please include Your contact details in case We have an issue with processing Your request. You can give Us notice to cancel the PitcheroGPS service at any time after your subscription commences via the Service control panel made available by Us to you.
3.9 All cancellation requests for the Pitchero service are subject to a 7 day notice period before the end of Your current subscription term. For cancellations for the Pitchero service via post, the notice period is effective from the date that We receive Your request.
3.10 If We accidentally take payment after You have given Us notice that You/the Club no longer wish to subscribe to the Service for an additional subscription term We will refund You for the additional payment made by You.
3.11 You may upgrade or downgrade a Service at any time by selecting the package You want and made available by Us on the Website from time to time. If You upgrade to a higher package, the higher package will be available to You as soon as You/the Club have paid the relevant charges. If You downgrade to a lower value package, You/the Club will be charged the lower amount when Your next scheduled payment is due (i.e. typically Your next subscription renewal). For the avoidance of doubt, You/the Club will not be issued a refund if You/the Club downgrade or cancel part way through a month (if paying monthly) or year (if paying annually).
3.12 If We are unable to collect payment for any reason or You/the Club fail to pay the charges, We may suspend delivery of the Products and/or the features of the relevant Service until We receive payment in full and in cleared funds.
3.13 We reserve the right to change the charges for the Services and Products, as well as the delivery charges, for future orders at any time. Subject to clause 13.1, We will provide You with a least 30 days’ notice of changes to your current Service charges. Those changes will apply in relation to the Pitchero service at the end of that notice period and in relation to the PitcheroGPS service on the next renewal of Your subscription term following the expiry of that notice.
3.14 Some of our Pitchero service packages include the registration of a domain name. If You already have a domain name, You may transfer it into Our system.
3.15 We also provide electronic mailboxes and forwarding addresses as part of the Pitchero service. Please see the pricing page for the limits per Pitchero service package.
3.16 We will cover the cost of Your domain name registration and any mailboxes or forwarding addr